Browsing All Posts published on »April 30th, 2012«

Change or more of the same!

April 30, 2012 by

1

I have been helping a customer of mine implement processes that would help them in serving their customers better. I had multiple conversations with all the power centers of this office before arriving at the first version of the process. When we rolled out the process, there was overall cynicism that nothing would happen beyond […]

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